Patient Resources
Manage your health care anytime, anywhere through our Patient Portal.
The Patient Portal allows you to:
- See your health information
- Send messages to your care team
- Check your upcoming appointments
- And more
The same features are also available on the free Patient Portal phone app.
Open Notes
We are excited to introduce a new feature called “OpenNotes.” It means you can read the notes your doctor writes about your visit through your Patient Portal account. Reading these notes can help you and your family be more involved in your care.
Frequently Asked Questions
What is a visit note?
After you see your doctor or another health care professional, they write a visit note. This note contains important information from your visit and becomes part of your medical record. A visit note can include:
- A summary of what you told the doctor about your health, also called a history.
- Information about your blood pressure, weight, how your lungs sounded, etc.
- Test results.
- The doctor’s assessment or diagnosis of your medical conditions or symptoms.
- The treatment/care plan recommended to you and discussed with you.
- Next steps, like upcoming tests, follow-up appointments, or referrals.
Why is reading notes helpful?
Patients who read their visit notes have said that they:
- Understand their health and medical conditions better.
- Remember and follow their treatment plans more easily.
- Take better care of themselves.
- Take their medications as prescribed more accurately.
- Spot mistakes in their health record and help fix them.
- Feel comfortable sharing notes with caregivers and others involved in their care.
- Communicate more clearly with their health care team, making their partnership stronger.
How can I get the most out of my notes?
- Read your notes after your visit to review what you discussed with your provider, like your care plan, medication instructions, and follow-up appointments.
- Check your notes for accuracy. If something seems wrong, tell your provider or health center so they can fix it.
- Read your notes between visits to remind yourself of your treatment plan and upcoming procedures, tests, or appointments.
- Share your notes with family or caregivers to help manage your care and keep everyone informed.
- Before your next visit, read your notes to remind yourself about your last conversation with your provider. Think about what you’ve done since then and any questions you may have for your provider.
What if I’m worried about what I might read or don’t want to read a specific note?
Reading notes may not be right for everyone. You do not have to read your notes if you don’t want to.
- For some patients, just knowing that the notes are available if they ever want to read them or share them with someone involved in their care is enough.
- You don’t need to read every note in your record, but looking back at them to remember what you discussed with your provider can help you feel more in control of your health.
I can’t see the notes I want to see. Why is this happening?
This might be happening because the note may not be ready yet. After your provider writes and approves it, the note will show up in your Patient Portal account.
If you have any questions, talk to your care team.
How do notes affect confidentiality and privacy about my health information?
Reading your notes does not change the confidential relationship you have with your care team. Only you and the care team directly involved in your care can access your notes. What changes is your ability to share your notes. It’s now easier to share your medical information with a care partner, family member, or others if you choose. You are in full control of who has access to your notes, which means you control your privacy.
To help keep your information secure:
- Keep your Patient Portal login name and password private.
- Always log out when you are done looking at your Patient Portal account or notes.
For more information about the privacy of your health care information on the Patient Portal, visit https://request.eclinicalworks.com/privacy/state.php
How to View Your Provider's Notes
- Log in to the Patient Portal: https://mycw24.eclinicalweb.com/portal2043/jsp/100mp/login_otp.jsp
- Click on the Medical Records tab.
- Select Visit Summary.
- Select the visit you want to see.
- Click Visit Summary on the right to view your provider’s notes from that visit.