Since the opening of the Access Center in June 2012, it has begun its journey toward becoming the “Central Hub” of VIP Community Services. For clients who are interested in program services within the various levels of chemical dependency treatment that VIP offers, the Access Center is a safe and comfortable environment for clients to ask questions, obtain information, and begin the difficult journey that is recovery.
With the assistance of knowledgeable, empathetic, and genuine admission counselors, clients are made to feel that the person who they are comes first and their disease comes second. Often times, client feel discouraged and angered by being labeled by their addiction. The VIP Access Center helps to ensure the clients that they are important and are treated with the utmost respect.
Through a comprehensive screening process, the Access Center is responsible for determining the most appropriate level of clinical care for each client that enters. Clients are treated on an individualized basis and placed appropriately.
There are occasions in which clients are seeking services through VIP Community Services, but are in need of immediate crisis intervention or medically stabilizing programs. VIP and The Access Center staff has established linkages and connections within the community to directly refer clients for these services. In fact, we also arrange for these clients to be picked up and brought directly to the program of need. Throughout the process of the client’s stabilization, Access Center staff maintains contact both with the client and the referent to ensure the client remains connected with VIP.
Open Access Center
VIP Community Services has implemented a twenty-four hour, seven-days-a-week Open Access Center for the Bronx to provide consumers with immediate assessment and linkage to addiction treatment services.
Consumers will be able to:
- Call a toll-free number to speak with Clinicians on the phone
- Walk into the facility to meet in person with a Clinician. The goal of the Open Access Center is to significantly decrease the obstacles that consumers face in obtaining immediate access to addiction services. As such, the Open Access Center will provide appropriate levels of care to prevent avoidable use of emergency departments, providing services regardless of consumers’ ability to pay for treatment. Culturally-competent services will be available to remove consumers’ fear of seeking services alone and facilitate a sober support system. Continuous access to care throughout the year inclusive of holidays will remove barriers to access.
With the assistance of knowledgeable, empathetic, and genuine admission Counselors, the Open Access Center will help to ensure consumers are treated with the utmost respect. Through a comprehensive screening process, staff determine the appropriate level of clinical care for each consumer. The Open Access Center has established linkages and connections within the community to directly refer consumers to immediate crisis intervention or medically-stabilizing programs as needed. Additionally, staff will arrange for consumers to be transported to these programs/points of services. The Open Access Center’s staff has demonstrable expertise, experience, and/or capacity to work with state and local health departments, community health centers, state and local social service agencies, and other community providers to serve the target population.
Please see the flyers below in English and Spanish for site-specific hours and other information. We look forward to your collaboration and assisting your consumers in receiving around-the-clock assistance for substance use disorders.