Accessibility Statement

Accessibility Statement

Our Commitment

VIP Community Services is committed to ensuring digital accessibility for all users, including individuals with disabilities. We are continually working to improve the user experience for everyone and to apply relevant accessibility standards in support of our mission to serve the community with inclusivity and respect.

Accessibility Standards

This website is designed to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level A and AA standards. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, cognitive, and motor impairments.

Accessibility Features

VIP Community Services has implemented a variety of accessibility features to improve the usability of this website, including:
  • Keyboard navigation support
  • Improved color contrast
  • Alternative text for meaningful images
  • Clear heading structures and page organization
  • Accessible forms and interactive elements
  • Responsive, mobile-friendly design
  • Compatibility with commonly used assistive technologies

This website also includes an accessibility tool powered by UserWay, which provides features such as text resizing, contrast adjustments, and keyboard navigation enhancements to support a more accessible browsing experience.

This website is designed to be compatible with modern web browsers, including Chrome, Firefox, Safari, and Microsoft Edge, as well as commonly used assistive technologies such as screen readers and keyboard-only navigation tools.

This website relies on technologies such as HTML, CSS, and JavaScript to support accessibility features and functionality.

Known Limitations

While we strive to ensure accessibility across all areas of our website, some content may not yet fully conform to accessibility standards. This may include older PDF documents, archived materials, or certain third-party integrations and embedded content.

Feedback and Assistance

We welcome feedback on the accessibility of this website. If you experience any difficulty accessing content, encounter an accessibility barrier, or need information in an alternative format, please contact us at info@vipservices.org with Website Accessibility in the subject line and we will work to assist you.

When contacting us, please include details about the issue you encountered and the page or feature involved. VIP Community Services aims to respond to accessibility-related requests and feedback within 2 business days.

Statement Updates

This Accessibility Statement was last updated on May 8, 2026.

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Notice

Summer EBT is an annual $120 food benefit program that helps low-income families with school-aged children buy groceries during the summer when they may not have access to school meals. The New York State Office of Temporary and Disability Assistance (OTDA) is preparing to issue $75 million dollars in Summer EBT benefits to over 600,000 New York City families with school-aged children who spent the benefits they received last year. New York State has received reports of benefits being stolen in other states and doesn’t want that to happen to New York City residents. Please encourage EBT cardholders to protect their benefits by calling the number on the back of their card and changing their PIN today, June 15th, or as soon as possible. Summer EBT households will also receive a text message from OTDA reminding them to reset their PIN.

For more information on resetting Summer EBT PINs, click here.

Heat Advisory

The New York City Emergency Management Department (NYCEM) urges New Yorkers to take precautions during the hot weather expected on Thursday, June 11 and Friday, June 12.

The National Weather Service has issued a Heat Advisory in effect both Thursday and Friday from 12:00PM to 8:00PM. Temperatures are expected to reach the low 90s on Thursday and Friday, with heat indices up to 100°F on Thursday, June 11, and heat indices above 90°F on Friday, June 12.

Thunderstorms are likely both Thursday and Friday evening. There is a potential for isolated to scattered thunderstorms with localized heavy downpours mainly during the evening commute on Wednesday. There is a slight chance that some thunderstorms may be severe. Thunderstorms can also bring local winds gusts between 30-40 mph.

During periods of extreme heat, New Yorkers and visitors should use air conditioning to stay cool, go to a place that has air conditioning if it is not available at home, stay hydrated by drinking water at regular intervals, and limit strenuous activity, especially during the hottest parts of the day. If you don’t have air conditioning, find a cool place to visit nearby, like a friend’s place, a mall, a museum, a coffee shop, a library, or an NYC Cooling Center.

More than 600 Cooling Centers will be open across the five boroughs find your nearest cool option or Cooling Center by visiting NYC.gov/beattheheat, or by calling 311.